-WARNING THIS IS AN EXAMPLE ONLY OF A SHIPPING TERMS AND CONDITIONS PAGE, YOU WILL NEED TO PROVIDE US THE COMPLETE INFORMATION, FOR THIS PAGE THAT REQUIRES YOUR OWN INFO & SHIPPING TERMS. ALL INFORMATION MUST BE YOUR OWN, & YOU ARE RESPONSIBLE FOR THE INFORMATION USED. ALL THE DATA USED SHOULD BE ALL YOUR OWN AS COPY RIGHT IS A LAW THAT MUST BE FOLLOWED IN REGARD TO ALL THE INFORMATION USED ON YOUR WEBSITE.-
SHIPPING & RETURNS
We offer free shipping and returns in Australia on all orders over $50.00. Orders under $50.00 include a delivery fee of $15.95 and a return fee of $10.95. Please contact us to return you order item. For international deliveries all orders over $80.00 are free. Orders under $80.00 will include a fee of $25.00 on returns. Please contact us for international returns.
We offer free shipping on all orders over $50.00 Australia wide. All orders under $50.00 will include a delivery fee of $15.95.
Orders are sent via Australia Post. For express post there is an additional $5.00 charge. Please contact us for the express shipping option.
ORDER TIME & TRACKING NUMBER
Orders will be dispatched the same day as payment is made. A tracking number will be emailed to you after your order has been shipped either local or world wide. Note: delays may occur in a week of a public holiday. We are not responsible for shipping delays regarding couriers delivery service issues that are out of our control. Orders shipped Australia wide take 5 -7 days to arrive once shipped. Express shipping orders are a good option, if you would like to receive your order in less than one week of the purchase date.
INTERNATIONAL SHIPPING DELIVERIES
We ship worldwide via Australia Post. All international orders over $80.00 will be shipped free. All orders under $80.00 will include an extra delivery fee of $40.00.
EXPRESS INTERNATIONAL DELIVERIES
We ship worldwide express. Please contact us for this option.
REQUIREMENTS FOR SHIPPING
Please ensure you do provide a correct delivery address. The address must be open during business hours so to ensure the successful shipping of your order, if not your order will be returned to the local Australian Post depot, and you will receive a card with the info to pick up your order. We are not responsible for incorrect address details, so please make sure to give us your correct information.
TAXES AND DUTIES
Please note that taxes - duties, costs are fees that are not included in your purchase price on order. Such taxes and duties can be applied by customs or postal authorities in the country of delivery. All payments of taxes and duties are the sole responsibility of the purchaser that has made a purchase from us.
HOW SHIPPING FEES ARE SHOWN IN THE CART
Shipping prices are added to your order after you have entered your post / zip code into PayPal. This happens after you press the PayPal Check-Out button on our Cart page. If you have made a purchase with us in the past, then the Cart may remember your post / zip code, and show the costs directly on the Cart page. (Note your personal information is confidential. The only information that gets remembered is your postal area- / zip / post code. For more information please click here)
All shipping fees have been clearly shown on this page so you can be aware of these costs even before you go through our Cart page to the check out. If you use the menu navigation to arrive on this page you can learn of all the shipping fees - terms & conditions we have.
You can have confidence in shopping with us. For any help or questions please contact us Thank You.
We protect your privacy and the information provided by you our customer. We take precautions to protect your information. Your personal information is protected and all obligations under the Privacy Act 1988 & - National Privacy Laws will be respected and followed so that your information is correctly protected. When you shop with us we process your details required to ship you your orders to you. Your name, post / zip code area, address email must be used to do so. Only your orders, name and email will be kept to give you details of your history, when you make a order or if you sign up & sign in with us. This process lets you see your history of orders and lets us email you news of new products (only if you have created an account with us by way of signing up.) No memory of your email is shown in the log in page fill in box if you clear your browsing history, cookies and cache. This will clear your email from being remembered and shown when you next sign in. In order to show a proof of purchase with us we must keep you past orders, name & email to get in contact with you if at any time you need help with your orders. Your payment details are kept only by PayPal, even if you are a visitor using Paypal to make a purchase with us. For information about the protection of your payment details please go to PayPal and see their page regarding privacy term & conditions. We do not use or sell your personal information at all. Your personal information is not shared with any other party, only PayPal has your extended payment details to process your payment safely and it is regarded as a very safe payment gateway system online world wide. Under situations where necessary legal investigations can allow a customer’s information to be disclosed. In such a situation only that legal investigation would hold the customer’s personal information and it would not be shared outside of the normal legal proceedings. If purchases have been made from us your area zip / post code will be remembered and show shipping fees directly in the Cart page section. This information makes it easier for a repeat customer to use the Cart system. If a account is made with us you have the choice to log in or not and your email information will never be shared with another party outside the website Cart banking gateway system. It is the right our the company us, to update this PRIVACY page to provide all customers with any changes the we make to our PRIVACY terms, however we will notify any customers directly. This e-commerce website will comply with all privacy legislation & protect customers personal information that is in accordance with standard practice & our PRIVACY terms and conditions. THIS IS FOR THE CONNECT PAGE ON HIGH-ST AND THE HELP PAGE ON LITTLE YARRA
TERMS AND CONDITION
You have rights as a customer. The Australian Consumer Law made on the 1st of January 2011, gives consumers a comprehensive set of rights, for any goods purchased. Goods must be acceptable quality, for the purpose they were produced & designed for.
If you have received your order and it is damaged in any way, please contact us right away and we can arrange a return. All items are shipped from us in correct condition but sometimes items can be damaged and the store is unaware of this on point of shipment. If any item or part of a item is missing from your order please contact us so we can correct the issue.
TERMS AND CONDITIONS
If you have made an order and realise right away you want to cancel it, please make contact with us and we can work through the process with you. If we have a sudden shortage of stock of a item you have ordered, or we need to make any cancellation to your order, we will contact you by email as soon as possible to let you know of the changes to your order. There is normally no cancellation fees, but is certain situations we reserve the right to charge some fee in accordance the value of the order & the type of cancellations. If we cancel you order for any reason a discount can be offered in context to the value of your order.
PAYMENT PROCESS METHODS
The payment method excepted is PayPal which allows the customer to pay in PayPal using the ‘visitor’ option without having a PayPal account. The customer can then pay using different types of credit card options that are current world wide. For customers with a PayPal account the method is the normal process at PayPal.